Soft Skill Programs

Communication skill and building relationships

Why focus on customer service? By survey %68 of customers quit a business because of a perceived attitude of indifference towards the customer. That means the team member doesn’t even have to rude, but simply show the customer he doesn’t care much. This is huge.

You work really hard and spend a lot of money on marketing getting customers in the door to be losing customers that easy. Every employee counts and building a team of superstars requires this data. We train your team to deliver outstanding customer service with stellar results.

Our course topics are:

Attitude - the key to success

Organizations Ethics and values

Management change and improvement

Interpersonal communication skills

Assertive communication and feedback

Communication tools at work

Quality customer service

Improving the experience and customer service

Team work secrets

Time management